FAQS
FAQS

Have Questions in Your
Mind? Get the Answers Now

How do I get a quote for shipping?

To receive a quote, simply reach out to our customer service team via our website or contact us by phone. We’ll ask you for details such as the size, weight, and destination of your shipment, as well as any specific requirements (e.g., customs clearance, packaging, or timing). Based on this information, we will provide a tailored quote that meets your needs.

Can I track my shipment?

Yes, you can track your shipment in real-time using our online tracking system. Simply enter your tracking number or reference number on our website to get live updates on your shipment’s status. You can also contact our customer support team for any specific queries.

What should I do if my shipment is delayed?

While we strive for timely deliveries, delays can occasionally happen due to unforeseen circumstances such as weather conditions, customs processing, or logistical challenges. If your shipment is delayed, our team will keep you informed and work diligently to resolve the issue. You can always reach out to our customer support for updates or assistance.

Do you provide insurance for shipments?

Yes, we offer cargo insurance to provide peace of mind in case of loss or damage during transit. We recommend purchasing insurance for high-value goods or if you're shipping internationally. Our customer service team can help you determine the appropriate insurance coverage for your shipment.

How can I change or cancel my shipment once it has been booked?

If you need to make changes to your shipment, such as adjusting the delivery address or canceling the shipment, please contact us as soon as possible. Changes and cancellations may be subject to fees depending on the timing and specific circumstances. We recommend acting quickly, as some shipments may already be in transit.

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